Casino.com Casino Review

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Casino.com is owned and operated by the world-famous Mansion Group. Mansion Group were winners of ‘Best Customer Service Company 2020’ and ‘Online Casino Operator of the Year 2018’ at the International Gaming Awards.

They have a history of Premier League sponsorships including Tottenham Hotspur, Manchester City, Crystal Palace and AFC Bournemouth. They are currently partnered with Newcastle United and Championship side Millwall FC. 

As part of this Casino.com casino review, we found that the site is one part of their portfolio of brands (read our Mansion Casino review here) and has achieved exceptional reviews. It has a current review score of 3.9 on Trustpilot.

With an excellent customer service team responding 24/7, a plethora of payment options and heightened levels of site security Casino.com has become the #1 online gambling site for many players. Most importantly it boasts a wide, comprehensive range of games to play. 

Casino.com is certainly a great choice for those who prefer to stick with household online casinos. They offer a fantastic gaming experience.

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Casino games at Casino.com

To be able to provide their extensive game selection Casino.com partners with a wide range of companies. Game supplier partners include (but are not limited to) Playtech, NetEnt, Microgaming, Pragmatic Play, Realistic Games and Blueprint.

The choice of actual games appears endless. From blackjack to roulette, to slots to live casino games, you will never run out of entertainment. Headline titles include Lucky Emeralds, Better Wilds, Leprechaun’s Luck, 101 Roulette and many more.

Casino.com welcome bonus

The current casino Welcome Bonus at Casino.com is a promotion giving new users 20 free spins no deposit required. The free spins are available to play on selected Age of the Gods slots. 

When ready to make a first deposit you can get a 100% deposit match.  Up to £100 of bonus can be claimed and 180 more free spins on Age of the Gods online slots. The 180 free spins are credited as 20 spins per day.

Bonus is subject to account verification and meeting various other requirements. Spins are only valid for 24 hours after being claimed and expire after 30 days. Wagering requirements are 20x the win amount from free spins and 40x wagering for the deposit match.

Other terms and conditions do apply, so please visit the Casino.com website for full information.

Casino.com joining process

The site has a simple joining process. Sometimes this will require verification through a passport, driving license or similar form of an identity document. Those banned across the Mansion Group network are unable to register an account with Casino.com. For more information on this, contact the Mansion Group support team directly.

Casino.com withdrawals

As is standard, withdrawals can only be made on previous deposit methods. 

Casino.com states that requests can take up to five days to be fulfilled due to added vetting and restrictions. However, we find that money is typically returned to the users’ payment method within 72 hours. Some payment services, specifically credit and debit cards, may take much longer, something that cannot be controlled by Casino.com nor the Mansion Group.

Payment methods at Casino.com

The site accepts an incredibly wide range of payment options. PayPal, Skrill, Citadel Instant Payments, Neteller, ecoPayz, Paysafecard, MuchBetter, Maestro, Mastercard, Visa and bank transfers (wires) are all available.

The company also run many promotions that offer free chips to new users. Tempting those who do not want to gamble with their own money yet onto the site. These are, however, very rare and are often comprised of minimal amounts.

Casino.com customer service

Casino.com have an incredibly active customer support team. They are both friendly and welcoming, as well as always being on the lookout for their customers’ safeties. Their team are available through both UK freephone and international, paid numbers available on their website. It is also possible to contact their support through email, though response times will be slower and live chat.

Their FAQ page, however, is currently missing, meaning it can be difficult to find important information about the organisation. The group are active in replying to reviews on websites and keeping their brand elsewhere on the net.

Regulation, security and safer gambling

For players located in Great Britain, Casino.com is operated by Mansion Europe Holdings Ltd. They have a United Kingdom Gambling Commission remote operating licence.

Mansion Europe has no sanctions or actions recorded with the UK Gambling Commission. The UKGC did, however, confirm in June 2020 that they were reviewing the operating model used between M88 and Mansion Europe. Following this, the sponsorship and betting partnership agreement between Mansion and Bournemouth Premier League football club was terminated.

Due to their registration being held there, the company is liable to the Gibraltar Gambling Commission. The commission proclaims itself to be business supportive but also in favour of more regulated gambling that prevents issues and problems. Many other big gambling names such as 32Red, BetVictor and 888 Casino are all also registered in Gibraltar. This is likely due to somewhat reduced restrictions, regulations and tax advantages in comparison to the mainland UK.

In line with UKGC licensing conditions, the site offers the full suite of Safer Gambling tools. These include deposit limits that allow users to set responsible restrictions on how much they can deposit into their gaming account. The limits are per day, week and/or month.