Dream Vegas Casino Review

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Dream Vegas boasts one of the most eye-catching websites in the industry with a slick, easy to use design. The speed of the website enables fast, consistent play across all game modes. Many have also reported excellent wins and quick withdrawal times for their money.

But on the other side, some have had opposite experiences. Some report low win rates, poor customer service and frustration with the limited number of games available. Some find the site’s design too full-on and difficult to use, making the user experience slower than at other UK online casinos.

Our Dream Vegas Casino review found that Dream Vegas online casino may be a site to avoid for novice online gamblers. Though it can provide an excellent experience when used by those already familiar with online gaming.

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Dream Vegas casino games

Dream Vegas offers a somewhat broad selection of games, though perhaps not as much as other sites. 

Casino games are supplied by NetEnt, Microgaming, Scientific Games, Evolution Gaming and others. 

Available games include blackjack, roulette, poker and slots. Each game type includes a small selection of different titles provided by various third parties.

Welcome bonus at Dream Vegas

Dream Vegas’ current offers are incredibly generous with promotions available on a players’ first deposit. 

Deposits are matched with 100% up to certain amounts. Free spins are also credited when these deposits are made that are available only on NetEnt supplied games.

The number of free spins with your first deposit depends on the first deposit size:

• Deposit £20-£99 for 50 free spins on selected games
• Deposit £100-£200 for 100 free spins, or
• Deposit £200+ for 150 free spins (on eligible NetEnt Games)

To take advantage of the offers firstly create an account then make a deposit. Next, ensure that the game you play applies to the offer. Promotions are subject to change at any point so don’t miss out.

Some have stated that it is easy to breach the rules of the deposit bonus offered by Dream Vegas. Breaching terms results in using part of their deposit funds when they believed they were playing with the free casino bonus. Ensure to research and adhere to their regulations before taking advantage of any offers, as titles may and will be misleading.

Bonus funds are separate from cash balances and are subject to 35x wagering the total bonus & cash. Only bonus funds contribute towards any wagering requirements.

Dream Vegas Casino joining process

When creating an account, Dream Vegas make you aware that you will be subject to basic ‘Verification Checks’. 

This is a United Kingdom Gambling Commission requirement. The checks are fulfilled by a third party, so your details will be passed on away from the website. For more information, visit section 5.1 of the terms of the agreement.

Dream Vegas Casino withdrawals

Dream Vegas has a minimum withdrawal amount of £20. This rises to a maximum of £5000 per week, meaning it may not be the best option for extremely high rollers. 

Withdrawal times vary dependent on the payment service used. Some can be in your account as early as 48 hours after the request. Others may take up to 11 days.

Many appear to have experienced issues with withdrawals being cancelled with little to no explanation. In the majority of cases though these have been swiftly resolved and the money rightfully awarded to the player.

Payment methods at Dream Vegas

Current payment methods offered by Dream Vegas include PayPal, Skrill, Paysafe card, Neteller, Maestro, Mastercard, Entropay and Boku.

Dream Vegas customer service

Unlike many other sites, Dream Vegas offer a comprehensive 24/7 Live Chat service for resolving any issues and queries. It is also possible to contact the customer support team via [email protected].

As mentioned at the beginning of this Dream Vegas review many have reported that customer service is slow and unhelpful. Others however have had far better experiences. 

The Casino Sites Online team have put Dream Vegas Customer Support to the test on numerous occasions. Our experience of the live chat service was that we are able to speak to someone in less than one minute. The experience was much quicker outside of peak site use hours.

Regulation, security and safer gambling

Automatic verification checks are completed on registration. If a player fails the verification and does not provide valid identification, the users’ accounts will be closed by Dream Vegas. They also withhold any customer funds. 

This both protects the site from legal violation but also protects its users from identity fraud. The minimum age to use Dream Vegas is 18, in line with Maltese and UK law.

Dream Vegas provides services to help with responsible gambling by offering users the chance to place deposit limits on their accounts. This is tough to increase once applied. Limits cannot simply be bypassed by creating a new account due to the automatic verification after creating an account. It is a  legal requirement for all UKGC licensed gambling sites to provide these responsible gaming tools.

The site is registered with three gambling authorities. These are the UK Gambling Commission, the Swedish Gambling Authority and the Malta Gaming Authority, where its parent company is registered.