MrQ Casino Review

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MrQ is a new online gaming website, launched as recently as mid-2018.

It is quickly developing a reputation as an excellent place to play online casino and bingo, with outstanding reviews from customers and picking up some prestigious award wins. 

This MrQ Casino review will show you that their big selling point is that their bingo games and website is built from scratch. This is different to casino sites like BGO, Sun Bingo and Fabulous Bingo, which use the same supplier (Playtech) or PlayOJO (Pragmatic Play).

Building their own software like this allows MrQ to react to customer feedback. If their customers are telling them they don’t like something on the website, MrQ is able to solve that problem.

It is this customer feedback that has led them to implement no wagering requirements and uncapped wins on casino bonuses and free spin offers. This makes the site more player-friendly, fairer and easier to use.

Other advantages of playing at MrQ are the Platform Jackpot, which can be won when playing on any casino or bingo game for any bet size amount, and the responsive design which means that the playing experience is the same whether you are playing on your laptop, tablet or mobile phone.

This bold approach by MrQ has created a unique online casino and bingo experience for UK players. 

Ready to play at MrQ? Head over to the site and join now.

What is the welcome bonus at MrQ?

The standard MrQ welcome bonus offer for new customers is 20 free spins when you make a first deposit of £10 or more, but use the Casino Sites Online EXCLUSIVE bonus code CASH30 and this will be enhanced to 30 free spins.

There are no wagering requirements on the free spins, which means that any winnings from the free spins are added to your real cash balance and can be withdrawn at any time.

Free spins that are credited to your account can be played only on the Fishin’ Frenzy Megaways slot game.

Each standard free spin has a spin value of 10p, which means the standard welcome offer is worth about £2 in total. With the enhanced offer, however, not only do you get more of the spins but the spin value of each is also increased to 20p.

This is one of the smaller welcome offers you will find at a UK online casino, but because there are no turnover requirements it is still worth it. 

Other terms and conditions to be aware of when claiming the MrQ welcome bonus are:

• The minimum first deposit is £10.
• Free spins must be used within 48 hours of qualifying and any remaining spins in your account after 48 hours will be removed.
• Large wins may be subject to security checks.
• Can be claimed only once per customer.

Looking for more bonus? The biggest welcome offer currently featured at Casino Sites Online is at Casimba, where you can claim a 100% match on your first deposit up to £500. 

What casino games does MrQ offer?

Whilst not able to boast the real money casino game catalogue of a casino site like Videoslots, MrQ has a fair selection of casino games and is adding to this fairly regularly. 

Many of the favourites like Starburst, Fluffy Favourites and Immortal Romance are there, however top games for UK players such as Cleopatra and Rainbow Riches are not. This is a clear gap that MrQ will no doubt close over the coming months.

Also lacking is their range table games. There are no Live Casino games and only a limited selection of blackjack and roulette.

If maximum game variety is a top priority for you then MrQ may come up short, however, if you are just looking for a good selection then MrQ ticks a number of boxes.

Games can be searched under new, top, table, slingo and jackpot categories.

What bingo games does MrQ have?

MrQ Bingo has games running 24 hours per day, 7 days per week.

They have 90 ball bingo, 75 ball bingo, free bingo and progressive jackpot bingo games.

All of these games can be found in the secure bingo lobby.

Bingo game prizes range from less than £1 to £100 and the progressive jackpot is a few thousand pounds. 

This is a smaller network of bingo players than is found on the likes of Sun Bingo or Fabulous Bingo, with less liquidity. Some players will enjoy that it is less competitive so you have a greater chance of winning.

Smaller bingo networks also provide the opportunity to learn more about your fellow bingo players in the chat, as there are fewer people contributing in the rooms.

How long do withdrawals take at MrQ?

Positives about withdrawals at MrQ

MrQ website says a withdrawal can take up to five working days to be processed back to your payment method.

However, our experience when we tested MrQ withdrawals back to Visa debit cards is that the funds are back in our bank account on the same day that the withdrawal is made on the site.

At MrQ the minimum withdrawal amount is £10 (the same as the minimum deposit allowed) and there are no charges or fees for withdrawals.

Negatives when withdrawing from MrQ

In line with UKGC regulations, you can not change your mind and cancel a withdrawal request. 

This isn’t great for players that like to cancel their withdrawal requests, but it is the same at all UKGC licensed casinos online.

Some players will also find it frustrating at MrQ that you can only withdraw to a payment method that has been used to make a deposit within the past six months. 

MrQ also advises that they may refuse your withdrawal if they need you to send them proof of identity documents or of ownership of your payment method.

Again, this is common at most UK online casinos.

What payment methods can be used at MrQ?

Players at UK Gambling Commission licensed casino sites are no longer able to deposit using credit cards, and MrQ is no exception. Credit card deposits are blocked.

Deposits can be made with either of the following payment methods:

• Visa Debit
• Mastercard Debit
• PayPal
• Pay by mobile (O2, 3, Vodafone & EE)

Paying by mobile is not offered at all other UK casino sites so is a standout feature of MrQ.

You have to verify your mobile phone number as a payment method, then if you use pay as you go your deposits will be taken immediately from your credit balance. If you have a mobile phone contract then the charge for deposits at MrQ is added to your next monthly bill.

MrQ allows you to add up to five payment methods, including:

• Three debit cards.
• Your mobile phone number.
• A PayPal email address.

However, only one is allowed to be active for depositing and withdrawing at any one time. 

To switch you need to play through or withdraw all of your balance.

Does MrQ have good customer service?

Customer Support at MrQ is available through Help FAQs, live chat, email or post.

The support team is available from 08:30 to 17:30 Monday to Friday, but not on bank holidays or weekends. 

This is a relatively poor offering compared to leading UK casino sites like Dream Vegas and Videoslots who offer live chat 24/7. 

Testing by the Casino Sites Online team has found the Help FAQs to be clear and helpful. The customer service team is friendly and well-trained.

What is the joining process at MrQ?

MrQ uses a three-step joining process that is quick and easy to complete. 

Step one is to create a login name, password and provide your email address.

Step two requires you to provide your contact and personal information. At this stage, you will be asked to verify your mobile number. If you complete this mobile verification you will be given 10 free spins  doing this MrQ will 

The third and final step is even easier, simply tick two boxes. One is for the privacy policy and terms & conditions, the other is to confirm you are over 18 and understand the responsible gambling policy.

This process to create your account at MrQ is very similar to all licensed UK online casinos. 

Compared to other UK online casino sites, the process at MrQ is slightly quicker and easier than others such as PlayOJO. At PlayOJO you are required to provide additional information including your occupation.

After you create your MrQ account they will carry out an electronic KYC identity check against the details you have provided. 

If the check is not able to verify your identity, you will need to provide MrQ with documents.

Reasons why the electronic verification check may not successfully complete are:

• You have recently changed your name e.g. after getting married.
• You have typed the wrong details when creating your account e.g. misspelt your name.
• You have recently moved home.

The types of documents you may need to provide are a bank statement or utility bill from within the last three months and a copy of your photo ID (your passport or driving license).

You will need to send these documents by email to [email protected] so that the verifications team at MrQ can fully verify your age and identity.

You will not be able to deposit and play until these checks have been completed.

If the check completes successfully you will be able to use your account immediately. 

MrQ regulation, security and safer gambling

The MrQ website is operated by Lindar Media Limited, a UK company that is licensed and regulated by the Gambling Commission of Great Britain.

For payments, MrQ uses SSL data encryption. This is the same level of encryption that is used by UK banks for securing information and transactions online.

They use a third-party testing service to independently verify and certify that all games offered are fair and working to payout both randomly and at the advertised rate. 

For more information about game payout rates see our article: What is House Edge?

MrQ says that they are committed to ensuring the privacy and safety of their players is protected when they use their site.

They provide a number of policies to support this claim, including; General Terms & Conditions, Privacy Policy, Responsible Gambling Policy, Fair Use Policy.

Their responsible gambling policy in particular is to help players understand how they can take control of how much time and money is being spent at MrQ.

In the ‘My Account’ section of MrQ is ‘Play Responsibly’. Here you can find the option to set a limit on the deposits you can make or set a reality check trigger.

To set a block on your account you have to go to the Responsible Gambling policy then scroll down to the Time-Out and Self-Exclusion sections. From here you can follow a link to use the tool.

See our guide for more information on gambling safely: What does Responsible Gambling mean?