Videoslots Casino Review

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Videoslots Casino has been live since 2011 and has developed a reputation as being one of the go-to casino sites for playing online slots on laptop or desktop computers.

It claims to offer the largest online casino game library in the world, with an offering of games by various game suppliers. It today boasts over 4,500 games by over 100 game suppliers. 

The site was created by a group of individuals from Sweden that had been working in the online gaming industry for a number of years.

They started by sourcing reliable game suppliers. NetEnt, the creators of the world-famous online slot Starburst, were the first to be used.

From here the Videoslots brand began to take shape as the team extended its supply of game suppliers to the current level.

Our Videoslots Casino review also found it to be one of the more innovative online casinos. At this site, you will find features that are new and unique to Videoslots, such as:

• Battle of Slots
• My RTP
• Trophy System 
• Weekend Booster
• Weekly Casino Race
• The Wheel of Jackpots
• Clash of Spins

What is the welcome bonus at Videoslots Casino?

The Videoslots welcome bonus offer is another example of their innovative approach.

Currently, the offer is a 100% match for new customers’ first deposits (up to £200). 

Before claiming it is important to be aware that this offer pays out the 100% match in a unique way. Rather than instantly adding the 100% as a casino bonus that you can play with, you are rewarded with partial payouts as you play with your cash deposit.

An example would be the first deposit of £100. The customer would need to make £3,500 of bets to unlock the £100 cash welcome offer. 

As the customer starts playing towards their £3,500 target the bonus will pay out in 10% increments. 

In this example, £10 cash will be paid to the customer after each time they have played £350 on slot games.

Other terms and conditions of the offer are:

• Only available to newly registered players. 
• The minimum first deposit is £10.
• The maximum bonus is £200. Any amount of a first deposit that is over £200 will not be 100% matched.
• Players must activate the welcome bonus in the ‘My Bonuses’ section of their account (under ‘My Profile’).
• Bonus must be activated within thirty 30 calendar days of the account being created.
• The wagering requirement is 35x the value of your first initial deposit.
• Wagering must be completed within 60 calendar days.
• A withdrawal forfeits any remaining bonus. 
• The maximum bet is 50% of the bonus amount. If you try to wager more than this a pop-up will appear to notify you. If you ignore the pop-up and continue with the wager then your bonus will be forfeited.
• Wagering on progressive jackpot games does not count towards the wagering requirements.

Need some help to better understand casino bonus T&Cs? Head over to our article where we explain: What are online casino bonuses?

Ready to hit the jackpot at Videoslots Casino? Join Now.

What casino games do Videoslots offer?

The casino game catalogue at Videoslots is immense and is easily the biggest selling point of the website. 

Videoslots boasts an extensive range of slot games from many providers plus; live casino, blackjack, roulette, jackpots, scratch cards, video poker and an ‘other games’ category that includes Slingo, keno and video poker.

Games can be searched under new, featured, hot and popular categories.

If you have played a particular casino game online at another UK licensed and regulated website then it is highly likely that it is also available to play at Videoslots.

Videoslots is an excellent place to discover the newest and latest online slots.

For our walkthrough guides on playing casino games see the following articles:

How To Win At Online Slots

Online Casino Blackjack Strategy

How long do withdrawals take at Videoslots?

Positives about withdrawals at Videoslots

The Videoslots site states that they process withdrawals within five minutes of the request and that they do this 24 hours a day, 7 days a week.

Our experience when testing the site and withdrawing back to Visa debit card is that the funds are back in our bank account on the same day that the withdrawal request was made on the site.

There are no fees or charges for standard withdrawals and the terms of the site state that they aim to process all within 48hrs.

Negatives when withdrawing from Videoslots

There is a minimum withdrawal amount of £20. 

This isn’t great for low depositing players as they allow a minimum of £10 deposit, so you would need to double your balance if you wanted to withdraw from a £10 deposit.

The terms and conditions of the site also say that they may require that you send them proof of identity documents before they will process your requested withdrawal.

Withdrawals from big wins over £50k, e.g. from jackpot slot machines, may take upto 30 days to be processed and withdrawals over £30k will be processed by bank transfer (rather than back to your deposit payment method). 

Customer support will need to be contacted by email in this scenario.

What payment methods can be used at Videoslots?

Although UK customers at UKGC licenced casino sites are no longer able to deposit using credit cards, Videoslots have made almost all other methods of payment available.

Check out this huge list that can be used for depositing at Videoslots:

• Visa and Mastercard
• Apple Pay
• CashtoCode
• Citadel – Instant Payments
• EcoPayz
• Euteller
• Flexepin
• Giropay
• Instadebit
• Interac e-Transfer
• Interac Online
• JCB
• KWICK GO
• MuchBetter
• Neosurf
• Neteller
• PayPal (see which other brands offer this payment method here: Casino Sites with PayPal)
• Paysafecard
• Rapid Transfer
• SIRU Mobile
• SKRILL
• SMS Voucher
• Trustly
• Venus Point
• Zimpler

Videoslots claim to provide the same level of security as your bank when transferring your funds. 

Encryption is used. A 256-bit Secure Socket Layer (SSL) VeriSign verifies the SSL certificate they use, meaning that a third party can not read any information sent from the site.

All deposits from each of these methods are instant meaning that funds are available in your Videoslots account in real-time.

Does Videoslots Casino have good customer service?

Videoslots has 24-hour customer support that works seven days a week, 365 days a year.

The customer service team are available via live chat, email or telephone call.

Even at the peak online gaming times of evenings and weekends our testing found that the service is consistently prompt and professional.

The only negative is that with Videoslots being a Malta-based company rather than the UK, you don’t always speak with a native English speaker.

You, therefore, need to allow for a little bit of additional interaction with the support agent to make sure they understand the problem that you are trying to explain.

What is the joining process at Videoslots Casino?

The joining process is a relatively straightforward, two-step process. 

Step one is to enter your contact information and agree to the website privacy policy and terms & conditions.

Step 2 requires you to enter your name, address, date of birth and gender. 

You will also need to verify your mobile number provided in step one with an SMS code that they send to you, so make sure you used your actual phone number in step one.

This account signup process is typical at all licensed UK online casinos. 

Although not the prettiest, the process at Videoslots is slightly shorter and quicker than some such as PlayOJO which is three steps and requires additional information such as your occupation.

Following the creation of your account Videoslots will complete an electronic identification check on you. 

This electronic check is completed by a third party. If it completes successfully you can use your account straight away. 

If it fails for any reason then identity documents such as a copy of your passport or driving licence will need to be uploaded to the website.

This allows Videoslots to fully verify your age and identity.

You will not be able to deposit and play until these checks have been completed.

Videoslots regulation, security and safer gambling

For players in the United Kingdom at Videoslots Casino, the terms and conditions that you play with are governed by the Laws of England & Wales and Videoslots must adhere to the licensing regulations of the Gambling Commission of Great Britain.

The UK Gambling Commission (UKGC) is one of the leading regulators of online gambling in the world. By holding this licence, you can be sure that Videoslots are a safe and fair place to play. 

For non-UK players, the site is regulated by the Malta Gaming Authority (MGA). 

Videoslots ensure their customers play responsibly by making responsible gambling tools available to all players. These let customers set their own limits on how long they want to play for, how much they can spend or even to take a break from being able to access their account.

Security on the website uses a 256-bit Secure Socket Layer (SSL) encryption and VeriSign is used to verify the SSL certificate.

Should you have a complaint against Videoslots that can not be resolved by their customer support team then you can refer your claim to the Alternative Dispute Resolution (ADR) provider.

The ADR for Videoslots is the Independent Betting Adjudication Service (IBAS). Their website is www.ibas-uk.com and they can be contacted by email at [email protected] or phone on 02073475883.